Help
Frequently Asked Questions
Can't find what you're looking for? Get in touch through our contact page and we'll respond as quickly as possible.
General
What is Cardvenir?
Cardvenir offers high-quality playing cards featuring the top sites and hidden gems to visit during your stay across places in the UK. You can use them as a guide and play a game with them too!
Where do you deliver?
We deliver throughout the UK, with international shipping available for selected destinations. If your location doesn't feature on the list please get in touch.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are shown before you complete your order and are also available here.
Can I track my order?
Yes. If you select a tracked delivery service, you'll receive tracking details once your order has been dispatched.
Products
Are your products environmentally friendly?
We aim to source responsibly produced paper and packaging wherever possible with all our playing cards made from FSC (Forest Stewardship Council) paper.
Orders & Payment
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment methods available during checkout.
Shipping
How much is delivery?
Shipping costs are calculated at checkout based on your order size and delivery location.
Do you offer express delivery?
Express delivery options are available depending on destination.
What should I do if my order hasn't arrived?
Please contact our customer support team with your order number, and we'll investigate the shipment.
Businesses
Do you offer wholesale or trade accounts?
Yes. We welcome enquiries from retailers, tourist attractions, museums, and other businesses interested in stocking Cardvenir products.
Support
How can I contact Cardvenir?
You can reach us through the contact form on our website, and we'll respond as quickly as possible.
What if my order arrives damaged?
Please contact us within a few days of receiving your order, including photographs of the damage, and we'll arrange a replacement or suitable resolution.
